Researching and designing ways to help improve people’s lives
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Skilled in research, analysis, and design, I have navigated across multiple industries from finance to healthcare with a human touch. Utilizing my expertise and my passion in uplifting people, I have developed products and experiences that positively impacted users across diverse backgrounds.
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Research: Qualitative/Quantitative methodologies, Research Design, Generative/Evaluative Research
Design: Prototyping, Wireframing, User Flows, Interaction Design
TD Bank
Conducted generative research to begin the process of designing a Save & Resume feature for checking accounts. Co-led usability testing on the new layout for the mobile Card Manager Platform. Iterated on the existing design for the desktop Credit Card Account display and associated features.
The Dimock Center - Community Health Center
Worked on updating physical and web products to improve patient flow and referral processes through user interviews and field studies.
Boston University Spark Lab
Co-led the development of a sustainable shopping platform from 0 to 1 through conducting user interviews and creating low/high-fidelity wireframes.